Field Service Engineer I
Working Location:
PENNSYLVANIA, CENTER VALLEY
Are you looking for a company that cares about people s lives and health, including yours? At Olympus, we help make people s lives healthier, safer and more fulfilling, every day.
Let s inspire healthier lives, together.
Job Description
The Field Service Engineer I spends 50% of their time performing field service as a field service engineer and 50% of their time as technical assistant agent to support web/phone/email from customers and sales.
Job Duties
Performance of these responsibilities shall be conducted in accordance with departmental and corporate guidelines in a manner that will ensure achievement of established business goals and objectives.
Pass all training courses offered in a defined period by Field Service Management.
Provide onsite instrument installation, maintenance and repair within an assigned geographical area or as required.
With minimal supervision, conduct system diagnoses and repairs, perform maintenance/calibration and detailed cleaning of products and accessories, and installs software and upgrades as required.
Prepare technical reports and Service Repair information as necessary while in the field. Manage company property including electronics, tools, jigs and repair parts with diligence and care.
Submit all reports in a timely and accurate manner such as Field Service Reports, Expense Reports, Quality Control Reports, Installation and Countermeasure forms in accordance with your Supervisor and/or corporate headquarter requirements.
Remote assist Field Service Engineers and Sales Representatives with product installations, trade shows and other field events as required.
Communicate effectively to all internal and external customers through written and verbal methods.
Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
Complete product and application support training for Microscopy products.
Provide technical support for assigned products including setup, demonstration, and technical consultation with end users, and collaborative partners.
Provide day-to-day technical information for leads, quotes, and orders.
Contribute and assist in maintenance of product knowledge database.
Perform other related duties as assigned.
Job Requirements
REQUIRED
Qualifications:
Bachelor's degree in Physics, Engineering, Chemistry, or equivalent (including military service) experience.
Must be willing to travel and work on a non-scheduled basis, including occasional weekends.
Must be able to obtain a passport and travel internationally without restrictions.
Must have a valid driver s license, clean driving record and satisfactory credit rating to qualify for company credit card.
PREFERRED
Qualifications:
Has used complex analytical or measuring instrument(s) in a real-world situation or in a college lab setting.
Hands-on experience with an opto-mechanical or electronic system is helpful.
Microscopy experience is desirable but not required.
Excellent verbal and written communication skills and willing to work in a service role with a goal of superior customer satisfaction.
Experience in technical after-sale service environment/organization including field service and direct customer communications would be a plus.
Excellent computer skills and capable of doing PC software and driver installation in a current Windows environment.
Knowledge of at least three of following:
mechanical drawing, parts diagram, basic optics, spectroscopy, microscopy, electronics, manual dexterity or PC programming.
Must have demonstrated good communication skills, organization, and reliability.
Capable of making color delineation between all visible wavelengths of light.
We realize work isn t just a job to you.
It s a big part of your life, but not the only part. That s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks so you can be ready for where life can take you.
Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.
Olympus has manufactured microscopes since the company s founding in 1919. Today, Olympus is a leading manufacturer of optical and digital microscope systems for life science solutions. Olympus Life Sciences division supplies microscope systems for biological use in clinical, research, and educational applications. For more information, visit www.olympus-lifescience.com.
Olympus True To You. True To Society. True To LIFE.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes:
United States (US) Pennsylvania (US-PA) Center Valley
#Recruit
Estimated Salary: $20 to $28 per hour based on qualifications.
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