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SENIOR CUSTOMER SERVICE REPRESENTATIVE

Ref ID: 03700-9501690931
Classification: Account Executive/Staffing Manager
Compensation: DOE
SUMMARY OfficeTeam is seeking candidates for an SENIOR CUSTOMER SERVICE REPRESENTATIVE position with a local company in the Lehigh Valley. This SENIOR CUSTOMER SERVICE REPRESENTATIVE must be able to work in a fast-paced environment and take on different responsibilities quickly. In the SENIOR CUSTOMER SERVICE REPRESENTATIVE role, you will be the primary point of contact for customer communications and you will assist customers with orders and ensure timely response to all calls and orders. The SENIOR CUSTOMER SERVICE REPRESENTATIVE position does require flexibility working 4:00am to 12:30pm after the first few weeks of training, but can be a remote position. Sounds interesting? Then apply to this SENIOR CUSTOMER SERVICE REPRESENTATIVE position today! DUTIES Answer manage incoming calls and respond to customer?s emails Sell products and place customer orders using web-based ordering system Research required information using available resources Provide product and service information to customers Manage and resolve customer situations Identify and escalate issues to supervisors Document all call information according to standard operating procedures Follow up customer calls where necessary Upsell products and services Complete call logs and reports Process Returns Other duties as assigned For immediate consideration, call 610-882-1700 or email resume to: Click Here to Email Your Resum?
REQUIREMENTS Strong Customer Service experience preferred, at least 2-5 years' experience Strong knowledge of customer service practices Excellent verbal, written, and communication skills Excellent ability to interact effectively with internal and external partners and clients/customers Strong computer skills including Microsoft Office Suite Must be a reliable and dependable individual! Flexibility working 4:00am-12:30pm Must be fluent in either Norwegian, Polish, or German languages
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
? 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
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