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Collections & Deductions Supervisor

Job Duties::
As a Collections and Deductions Supervisor working on the Medical Systems Group team, you will be empowered and inspired to do your best work. You will contribute to our mission by maximizing the cash flow for the Imaging group via timely collections of Accounts Receivable. In a typical day, you will:
Train and mentor CAs and SCAs in collection techniques, account research and best business practices. Identify areas of need, and develop effective training to address needs.
Supervise daily activities of CAs and SCAs.
Partner with CAs, SCAs and Senior Manager, Collections in monitoring account agings, and ensure that daily activities support the goal of minimizing aged balances.
Manage the Monthly final demand and third party placement functions.
Collect past due invoices and work closely with Sales staff to resolve payment problems.
Handle large and challenging customer accounts, and assist team members with their most challenging customers.
Approve orders for release from credit hold; monitor credit hold release activity of CAs and SCAs; escalate issues to Director of MSG A/R as needed to facilitate flow of orders.
Monitor the portfolio and research debit and credit memos involving sales transactions, returns, payments, sales terms, and repairs for assigned accounts.
Use research results to ensure that offsetting items are cleared from accounts.
Assist team members with complex problem situations.
Maintain customer communications needed to support collection of invoices and reconciliation of accounts receivable records.
Interface with divisional personnel to exchange information necessary for the resolution of past due invoices from the Accounts Receivable portfolio.
Make recommendations for placement of accounts with collection agency; make recommendations for write-off of un-collectible amounts.
Conduct analysis of and identify issues with customer payment patterns.
Develop, conduct and present reports to management as make recommendations and redirect team member activities based on portfolio trends.
Assist with training and development of collections Administrators and Senior Collections Administrators.
Perform all other related duties as assigned.
Job Requirements::
REQUIRED QUALIFICATIONS:
High School Diploma is required; Bachelor's Degree in Accounting or Business is preferred.
Minimum of 5 years of collections or equivalent experience.
PREFERRED QUALIFICATIONS:
Experience with SAP and/or other A/R system.
Detail oriented and organized.
Ability to handle research and collections.
Accounting and/or financial aptitude and proven experience.
Strong PC skills ? Word, Excel & email.
Strong communication skills.
We realize work isn?t just a job to you.
It?s a big part of your life, but not the only part. That?s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks ? so you can be ready for where life can take you.
Job Description:
Are you looking for a company that cares about people?s lives and health, including yours? At Olympus, we help make people?s lives healthier, safer and more fulfilling, every day. We?re currently looking for a Collections & Deductions Supervisor to join us in our Center Valley, PA office.
Let?s inspire healthier lives, together.
The Collections and Deductions Supervisor is responsible for maximizing the cash flow for the Imaging group via timely collection of accounts receivable. The incumbent will supervise and conduct release of orders on credit hold, and ensure that customer accounts are cleanly maintained. He/She will supervise the activities of Collections Administrators (CAs) and Senior Collections Administrators (SCAs) and assist the Director of A/R with training and developing team members to ensure that desired results are achieved.
About Us:
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people?s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We?re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
THAT?S OLYMPUS.
TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.
Olympus America Inc
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Company URL:
Olympus America Inc at http://www.olympusamerica.com/
Posting Title:
Collections & Deductions Supervisor
Posting Locations:
Pennsylvania, Center Valley
Work Location:
Headquarters OAI
Job Family:
Customer Service
Auto req ID:
4555BR
4555BR
Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.

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