Salesforce Business Analyst

The Salesforce Business Analyst is a crucial role in creating and maintaining the strategic partnership between business need and CRM delivery in an agile environment. The Business Analyst contributes to key activities in support of the global objectives of the CRM Operations team specific to area of responsibility.   He/she will be responsible for front end support of user needs/issues.   This role will be responsible for developing business requirements and related business rules based on the assessment of support cases and user issues and will work closely with other CRM Operations team members and business partners in the definition, creation, testing, training, implementation, and support of functional requirements.   The CRM Operations Business Analyst will participate in ongoing education and training, including knowledge sharing and application skills training, and will help development of best practices and model continuous learning. The CRM Operations Business Analyst will solicit requirements through meetings and/or existing systems documentation or procedures.    This role will include the creation/revision of the following analysis artifacts and deliverables: Process Maps Business Requirements Business Rules User Stories User Flows Acceptance Tests Post Launch Communication and support for related Training Documentation The CRM Operations Business Analyst will perform Salesforce.com administration duties as enabled/required, and will participate in a data, workflow, code and configuration intensive environment.    KEY REQUIREMENTS Ability to work independently and cross-functionally.  Manage multiple priorities. 3+ years' experience in building and specifying business processes 2+ years' experience with Salesforce.comCRM application management and related data stewardship, with current Salesforce.com Administrator certification preferred College degree and related business experience Critical competencies; problem solving/analysis, communication skills (oral/written), initiative leadership/influencing, leading outcomes cross functionally.  Demonstrated ability in qualitative and quantitative synthesis of information in support of proving hypotheses. Strong facilitation skills. Must be able to engage with and elicit requirements from various personalities across organizational and geographical boundaries. Experience with Agile SDLC processes and experience with JIRA a plus Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to Determination on requests for reasonable accommodation are made on a case-by-case basis. R-03451
Salary Range: NA
Minimum Qualification
Less than 5 years

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