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Sales Service Contracts Support I

Job Duties::
As a Sales Support I working on the Service Contracts team, you will be empowered and inspired to do your best work. You will contribute to our mission by becoming a subject matter expert on Service Contract offerings, keen problem solving skills, and acute responsiveness to support our customers. In a typical day, you will:
Function as the primary contact for Service Contract related issues for the sales force, field service engineering and customer service representatives for areas consisting of doctor's offices, ASCS, individual hospitals and/or IDNs, GPOs, or other large health networks.
Successfully explain Service Contract product offerings to internal or external customers.
Coordinate documentation needed to execute contracts, and organize documents in contract folders.
Prepare customer letters, include letters with executed contracts, and mail contracts to customers.
Develop Equipment Service Agreement pricing based on established tools, customer repair history analysis and mathematical calculations.
Plan strategies with Sales Representatives, to determine best approach to prepare and deliver renewal documents for contracts that are due to expire. When necessary, create quote extensions to bridge renewal gap for contracts that require customer negotiations beyond ninety days.
Evaluate and recommend opportunities to increase contract profitability by reviewing customer's inventory and identifying items that could potentially be added to contracts.
Proactively prepare addendums to add newly sold equipment to existing service contracts. Coordinate the execution of the addendums with sales force.
Maintain service contract leads in CRM by uploading Contract and Addendum quotes.
Work closely with sales force to prepare and deliver renewal documents for contracts that are due to expire.
Verify Customer OnSite Loaner entitlement, prepare all required documentations, process and coordinate requests, using SAP to ensure equipment is being recorded properly..
Effectively multitask and prioritize work based on the needs of the sales force, customer and departmental requirements.
Maintain communication with the Leverage Contracts and Olympus Financial Services, to ensure efficient and accurate management of service contracts that are associated with these agreements.
Review contract terms and conditions to determine if changes have been made to the standard template. Work with Team Lead and/or supervisors to obtain legal review, and tracking sheets for altered terms and conditions.
Analyze and reconcile billing discrepancies.
Manage contract documents distribution and retention, utilizing DocView, Right Fax Server, Louts Notes Databases.
Perform analysis of customers# repair history to project profitability of a Service Contract.
Run various reports and use the data to validate and analyze details related to service quotes and equipment ownership.
Perform other related duties as required.
Job Requirements::
REQUIRED QUALIFICATIONS:
Associate's Degree (Bachelor's preferred) in Accounting, or Business Administration, or equivalent knowledge is required.
PREFERRED QUALIFICATIONS:
Minimum 2 years prior experience in contract administration is preferred.
Strong working knowledge of Microsoft Office products, specifically Excel, is desired.
Demonstrated written and oral skills are necessary.
Must possess an aptitude for details, administrative work and a self-starter.
Understanding of financial reporting in a corporate setting is desired.
We realize work isn?t just a job to you.
It?s a big part of your life, but not the only part. That?s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks ? so you can be ready for where life can take you.
About Us:
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people?s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We?re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
THAT?S OLYMPUS.
TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.
Olympus America Inc
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Job Description:
Are you looking for a company that cares about people?s lives and health, including yours? At Olympus, we help make people?s lives healthier, safer and more fulfilling, every day. We?re currently looking for a Sales Service Contract Support associate to join us in our Center Valley, PA office.
Let?s inspire healthier lives, together.
The Sales Service Contracts Support role maintains responsibility for supporting the Olympus Sales Force in the sale of Olympus Equipment Service Agreements for customers of MSG products.
Company URL:
Olympus America Inc at http://www.olympusamerica.com/
Posting Title:
Sales Service Contracts Support I
Posting Locations:
Pennsylvania, Center Valley
Work Location:
Headquarters OAI
Job Family:
General Admin
Auto req ID:
4451BR
4451BR
Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.

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