", "identifier": { "@type": "PropertyValue", "name": "Kforce", "value": "34467" }, "datePosted" : "2018-11-21", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Kforce" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Center Valley", "addressRegion" : "PA", "postalCode" : "18034", "addressCountry": "US" } } } }
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Service Desk Specialist

Kforce's client is looking for a Service Desk Specialist II to join their growing team in Center Valley, Pennsylvania (PA).Overview:Service Desk Specialists serve as the initial point of contact for our internal associates. Candidates will be customer service oriented. They provide technical support to callers requiring assistance with hardware, software, or network incidents, requests or problems. They answer calls, E-Mail messages and chat sessions from internal associates and external customers, as well as address incident tickets which are submitted directly by the clients or via automation.Service Desk Specialists provide an immediate resolution when possible, or reassign the matter to next level support when necessary. Regardless of whether first level incident resolution is possible, the Service Desk Specialist will capture relevant information via an on-line system, prioritize issues, gain an understanding of the issue, search for solutions and update the user on progress.Service Desk Specialists are also responsible for monitoring the status of ticket queues to ensure that time to respond and time to resolve Service Level Expectations are being met.Responsibilities:
Serve as the initial point of contact for Team members and associates requiring assistance with hardware, software, network incidents, requests or problems
Answer calls, Chat sessions and Process E-mail messages, as well as address incident tickets which are submitted directly by team members or via automation
Provide an immediate resolution when possible, or reassign the matter to next level support when necessary
Regardless of whether first level incident resolution is possible, capture relevant information via an on-line system, prioritize issues, gain an understanding of the issue, search for solutions and update the user on progress
Bachelor of Science degree in Information Technology, Computer Science or equivalent and/or two years proven working experience providing Service Desk Support
Working knowledge of Service Desk Ticketing software, Remote Control Tools, Active Directory and Chat Session technology
Advanced Troubleshooting and multi-tasking skills
Proficiency in English
Excellent verbal and written skills capable of managing more than one chat session at any given time
Very strong attention to detail
Candidates should be dependable with an excellent attendance record, work well in a -Team Environment-
Required to pass a writing, grammar and typing test
IT or ITIL Foundations Certifications a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours Minimum Compensation: 0.00 Maximum Compensation: 0.00

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