Shift 4
Position Overview This role is for a detail-oriented and proactive Underwriter who thrives in a fast-paced environment.
You'll be the gatekeeper of Shift4's merchant success, ensuring smooth onboarding and accurate risk assessments while optimizing workflow for the ops team.
Join us and be a vital part of our mission to empower commerce! ResponsibilitiesMerchant Risk Assessment:
Analyze merchant applications and fees to determine creditworthiness and potential risks.
Pull and interpret consumer credit reports, making informed underwriting decisions.
Communicate effectively with sales support to address any application concerns.
Onboarding Efficiency:
Manage the daily queue and workflow, prioritizing tasks to meet deadlines.
Process incoming tickets from specified distribution groups (e.
g.
, app@shift4.
com, isvapps@shift4.
com).
Enter complete application data into proprietary databases with zero errors.
Assist in queue management and workload balancing across the ops team.
Communication & Collaboration:
Partner with sales support to ensure seamless onboarding experiences for merchants.
Keep stakeholders informed with accurate updates and progress reports.
Assist in training new team members and contribute to team meetings.
Provide timely and helpful support during escalated calls and emails.
Additional Tasks:
Upload paperwork and tickets to Titan and apply relevant tags.
Process shell accounts and addendums, ensuring compliance.
Complete daily reporting, including high-risk ticket identification.
Assist with account holds, conditional approvals, and phone queue monitoring.
Manage order placements for equipment and licenses across all brands.
Perform verifications (Bank, Fraud Alert) and contribute to monthly reports.
Handle verification queue management, site inspections, and manual ACH hold releases.
Contribute to data gathering and command error tracking.
Be a point of contact for rushes and assist with managing high workloads.
Qualifications High school diploma or equivalent (associate's degree preferred).
Proven experience in a fast-paced, customer-centric environment.
Demonstrated proficiency in Microsoft Office Suite and Google Suite.
Excellent attention to detail and accuracy with strong analytical skills.
Effective communication and interpersonal skills, both written and verbal.
Time management skills and the ability to prioritize multiple tasks simultaneously.
Self-motivated and independent with a proactive problem-solving approach.
About the Company:
Shift 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
You'll be the gatekeeper of Shift4's merchant success, ensuring smooth onboarding and accurate risk assessments while optimizing workflow for the ops team.
Join us and be a vital part of our mission to empower commerce! ResponsibilitiesMerchant Risk Assessment:
Analyze merchant applications and fees to determine creditworthiness and potential risks.
Pull and interpret consumer credit reports, making informed underwriting decisions.
Communicate effectively with sales support to address any application concerns.
Onboarding Efficiency:
Manage the daily queue and workflow, prioritizing tasks to meet deadlines.
Process incoming tickets from specified distribution groups (e.
g.
, app@shift4.
com, isvapps@shift4.
com).
Enter complete application data into proprietary databases with zero errors.
Assist in queue management and workload balancing across the ops team.
Communication & Collaboration:
Partner with sales support to ensure seamless onboarding experiences for merchants.
Keep stakeholders informed with accurate updates and progress reports.
Assist in training new team members and contribute to team meetings.
Provide timely and helpful support during escalated calls and emails.
Additional Tasks:
Upload paperwork and tickets to Titan and apply relevant tags.
Process shell accounts and addendums, ensuring compliance.
Complete daily reporting, including high-risk ticket identification.
Assist with account holds, conditional approvals, and phone queue monitoring.
Manage order placements for equipment and licenses across all brands.
Perform verifications (Bank, Fraud Alert) and contribute to monthly reports.
Handle verification queue management, site inspections, and manual ACH hold releases.
Contribute to data gathering and command error tracking.
Be a point of contact for rushes and assist with managing high workloads.
Qualifications High school diploma or equivalent (associate's degree preferred).
Proven experience in a fast-paced, customer-centric environment.
Demonstrated proficiency in Microsoft Office Suite and Google Suite.
Excellent attention to detail and accuracy with strong analytical skills.
Effective communication and interpersonal skills, both written and verbal.
Time management skills and the ability to prioritize multiple tasks simultaneously.
Self-motivated and independent with a proactive problem-solving approach.
About the Company:
Shift 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
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