Shift 4
A Customer Service representative is expected to work with our clients by promoting the highest level of service and professionalism.
We work with a wide array of clients who rely on the highest quality of service and dedication.
Customer Service Representatives are expected to project a positive company image and experience through phone interaction.
They should support interactions with customers through multi messaging campaigns such as email, mail, phone, task systems, and chat systems.
These interactions should be coordinated and real time.
Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire transaction cycle.
Responsibilities:
Enhances organization reputation by providing clients with a first-class customer service experienceCommunicate with clients via phone, email, chat, and ticketsAssist customers with navigating our website, statements, contracts, orders, and billing inquiriesUtilize strong problem-solving and people skills to ensure first call resolutionWork closely with additional internal departments and teams to understand and ensure the proper course of action is takenThoroughly document inquiries and outcomes for accurate tracking and analysisReceives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely mannerSeeks, understands and implements the client's expectationsActively participate in team/ departmental meetings to provide feedback and improve the overall work environmentThis position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
Must be flexible in work hours for 24/7 Call Center needs.
Demonstrate exemplary performance & attendanceAs a Support Representative, you will occasionally be called upon to perform other duties not included in this job description.
Qualifications:
2
years customer service experience preferredExcellent listening, oral, and written communication skillsFriendly and enthusiastic personalityIncredible attention to detailGoal and results orientedResourceful and motivated to learnReasoning and problem-solving skillsAbility to adapt to and implement changeCreative and forward thinkingMust be organized and able to manage multiple prioritiesProficient in relevant computer applicationsBilingual (English/Spanish) is a plus, but not required.
About the Company:
Shift 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
We work with a wide array of clients who rely on the highest quality of service and dedication.
Customer Service Representatives are expected to project a positive company image and experience through phone interaction.
They should support interactions with customers through multi messaging campaigns such as email, mail, phone, task systems, and chat systems.
These interactions should be coordinated and real time.
Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire transaction cycle.
Responsibilities:
Enhances organization reputation by providing clients with a first-class customer service experienceCommunicate with clients via phone, email, chat, and ticketsAssist customers with navigating our website, statements, contracts, orders, and billing inquiriesUtilize strong problem-solving and people skills to ensure first call resolutionWork closely with additional internal departments and teams to understand and ensure the proper course of action is takenThoroughly document inquiries and outcomes for accurate tracking and analysisReceives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely mannerSeeks, understands and implements the client's expectationsActively participate in team/ departmental meetings to provide feedback and improve the overall work environmentThis position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
Must be flexible in work hours for 24/7 Call Center needs.
Demonstrate exemplary performance & attendanceAs a Support Representative, you will occasionally be called upon to perform other duties not included in this job description.
Qualifications:
2
years customer service experience preferredExcellent listening, oral, and written communication skillsFriendly and enthusiastic personalityIncredible attention to detailGoal and results orientedResourceful and motivated to learnReasoning and problem-solving skillsAbility to adapt to and implement changeCreative and forward thinkingMust be organized and able to manage multiple prioritiesProficient in relevant computer applicationsBilingual (English/Spanish) is a plus, but not required.
About the Company:
Shift 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
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