Shift 4
A Current Merchant Maintenance Team (CMMT) Representative is expected to work with our clients by promoting the highest level of service and professionalism.
They help existing merchants navigate the available services by providing guidance through chats, phone calls, and order tasking systems.
They administer the order as it moves through the POS onboarding process, collecting information from the merchant and the sales team and passing it to other operations team members.
They help by scheduling appointments and setting expectations to ensure a successful install and smooth go-live.
They learn many Shift4 internal workflows and often interface with other teams on behalf of the merchant to ensure the order can be processed quickly and effectively.
They have a basic operating knowledge of Shift4 POS products, with a focus on maintaining legacy POS systems and facilitating upgrades to SkyTab POS.
They support customers through multiple channels such as email, phone calls, ticket systems, and chat systems.
Our team members are expected to acquire an in-depth understanding of the entire merchant processing industry as well as their role within the organization.
ResponsibilitiesPerforming specialized tasks for maintaining legacy POS customers.
Facilitating upgrades from legacy POS hardware and software.
Facilitating new hardware when adding additional POS systems or accessories.
Facilitating new software when adding features.
Hold POS Order Review sessions with merchants.
Monitor chat system for merchant questions during onboarding and go-live.
Complete tickets and tasks related to POS onboarding tasks.
Review POS order submission to ensure quality and accuracy.
Menu programming and POS system configuration tasks.
Answer inbound phone calls from merchants who need help with pending POS orders.
Provide emergency assistance to other teams with applicable skill sets if needed.
QualificationsNecessary Skills:
Excellent listening, oral, and written communication skills.
Friendly and enthusiastic personality.
Strong attention to detail.
Excellent time management and organizational skills.
Resourceful and motivated to learn.
Reasoning and problem solving skills.
Bilingual (English/Spanish) is a plus, but not required.
Required Education and
Experience:
High school diploma or equivalent is required.
Proficiency with Microsoft and Google office applications.
Experience working with hospitality POS devices is beneficial, but not required.
About the Company:
Shift 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
They help existing merchants navigate the available services by providing guidance through chats, phone calls, and order tasking systems.
They administer the order as it moves through the POS onboarding process, collecting information from the merchant and the sales team and passing it to other operations team members.
They help by scheduling appointments and setting expectations to ensure a successful install and smooth go-live.
They learn many Shift4 internal workflows and often interface with other teams on behalf of the merchant to ensure the order can be processed quickly and effectively.
They have a basic operating knowledge of Shift4 POS products, with a focus on maintaining legacy POS systems and facilitating upgrades to SkyTab POS.
They support customers through multiple channels such as email, phone calls, ticket systems, and chat systems.
Our team members are expected to acquire an in-depth understanding of the entire merchant processing industry as well as their role within the organization.
ResponsibilitiesPerforming specialized tasks for maintaining legacy POS customers.
Facilitating upgrades from legacy POS hardware and software.
Facilitating new hardware when adding additional POS systems or accessories.
Facilitating new software when adding features.
Hold POS Order Review sessions with merchants.
Monitor chat system for merchant questions during onboarding and go-live.
Complete tickets and tasks related to POS onboarding tasks.
Review POS order submission to ensure quality and accuracy.
Menu programming and POS system configuration tasks.
Answer inbound phone calls from merchants who need help with pending POS orders.
Provide emergency assistance to other teams with applicable skill sets if needed.
QualificationsNecessary Skills:
Excellent listening, oral, and written communication skills.
Friendly and enthusiastic personality.
Strong attention to detail.
Excellent time management and organizational skills.
Resourceful and motivated to learn.
Reasoning and problem solving skills.
Bilingual (English/Spanish) is a plus, but not required.
Required Education and
Experience:
High school diploma or equivalent is required.
Proficiency with Microsoft and Google office applications.
Experience working with hospitality POS devices is beneficial, but not required.
About the Company:
Shift 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
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